Shipping Policy

Once your order is placed, you will receive a tracking number along with courier details. We will keep you informed about the delivery date and provide updates as necessary. Depending on your location, your items may arrive sooner, and we will notify you in such cases. Tracking information will be emailed to you within 24 hours of dispatch. If you do not receive tracking details within 6 business days, please reach out to us at info@jeecoride.com for assistance.

Standard UK Mainland Delivery: FREE SHIPPING   - Shipping within UK only  Courier/postal service used is  Parcelforce  and FedEx

For in-stock e-bike orders, tracking numbers will be provided within 2 business days of dispatch. Orders are shipped via FedEx or DPD. It may take 24–48 hours for your shipment to be scanned into the carrier’s system

Delivery Lead Time: 4 - 10 days

European Union Countries Delivery - FREE

Delivery Lead Time: 4 - 10 days

Due to logistical constraints, Northern Ireland, the Isle of Man, the Isle of Wight, and other remote offshore islands are excluded from delivery.

Damages

Please inspect all items carefully upon delivery. Do not accept any damaged items. If you find that an item is damaged, please email clear photos of the damaged goods to info@jeecoride.com so that we can initiate an insurance claim on your behalf.

Cancellations

What if I change my mind?

If you decide that the item you ordered isn't suitable for you, you can cancel your order as long as it has not yet been dispatched. Cancellations made after 48 hours from the time of ordering may incur additional fees. If your order has already been dispatched, you (the buyer) will bear the costs associated with returning the item. Refunds will only be processed to the original payment method used for the order.

Missing Parts

If your item is missing any components, please contact us within 14 days of delivery at 03330506616 or through our contact form. Include the item name, code, and the specific part you believe is missing so we can assist you further.

Incorrect Items

If you receive an incorrect item, please send a picture of the item to info@jeecoride.com. We will arrange for the item to be returned and will send you the correct one. If you choose to return an item on your own, please note that we will not be able to refund your shipping costs.

Incorrect Items

Shipping Changes & Order Cancellations

Before Your Order Ships

We are happy to make changes to your order at no charge before it enters the shipping process. This includes:

• Cancelling your order — completely free
• Updating your delivery address — completely free
• Swapping to a different model or colour — completely free

Simply contact us as soon as possible and we will take care of it.

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After Your Order Has Shipped

Once your order is on its way, please note the following:

• Order cancellations or refused deliveries — If you cancel or refuse delivery after your item has already shipped, you will be responsible for the cost of shipping in both directions. This applies even if your original order included free shipping.
• Change of delivery address — Redirecting a parcel after it has been dispatched incurs a £30 fee charged directly by the carrier. We recommend double-checking your address at checkout to avoid this.

For any inquiries, please email us at info@jeecoride.com or fill out the contact form on our website.